Terms Of Service
Last updated: 3 February 2026
Welcome to VibrateMe (the “Site”), the online home of the VibrateMe Silent Wake Band (the “Product”). These Terms of Service (“Terms”) govern your access to and use of our Site and services, including any purchase of the Product.
By visiting the Site, purchasing from us, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, you must not use the Site or purchase from us.
In these Terms, “we”, “us”, and “our” refer to VibrateMe and “you” refers to you as a visitor, customer, or user.
1. Eligibility
1.1 You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from our Site.
1.2 By using the Site, you represent and warrant that you have the legal capacity to enter into these Terms and that all information you provide is true, accurate, and complete.
2. Our Product and Important Disclaimers
2.1 The Product.
The VibrateMe Silent Wake Band is a wrist-worn vibrating alarm designed to help users wake up more quietly than traditional sound-based alarms.
2.2 What the Product is not.
The Product is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or health condition. The Product does not guarantee that every user will wake up on time in every circumstance, as factors such as sleep depth, personal sensitivity to vibration, and usage habits vary by individual.
2.3 Personal responsibility.
You remain solely responsible for waking up on time and meeting your commitments, including work shifts, flights, appointments, or any other obligations. For critical situations, we recommend using backup alarms or additional wake methods alongside the Product. We are not liable for any loss, cost, or damage arising from missed alarms, late arrivals, or similar consequences.
2.4 Usage and safety.
You must use the Product only as described in the instructions and FAQs on our Site and you must not modify, open, or misuse the Product. If you experience discomfort, irritation, or any adverse reaction while wearing the band, you should discontinue use immediately and consult a medical professional.
3. Orders and Payment
3.1 Placing an order.
By placing an order on the Site, you are offering to purchase a Product subject to these Terms. All orders are subject to availability and our acceptance. We may refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or inventory issues.
3.2 Order confirmation.
After placing an order, you will receive an email confirming that we have received it. This email is an acknowledgement only and does not constitute acceptance of your order. A binding contract is formed when we send you a shipping confirmation email and charge your nominated payment method.
3.3 Pricing and currency.
Prices on the Site are shown in the currency indicated, for example AUD for Australian customers or as otherwise specified. We may change prices at any time, but such changes will not affect orders that have already been accepted and confirmed.
3.4 Taxes and duties.
Depending on your location, prices may or may not include local taxes such as GST or VAT, or any applicable duties. Any additional charges, including customs duties or import taxes, are your responsibility unless we clearly state otherwise at checkout.
3.5 Payment methods.
We accept the payment methods shown at checkout, which may include credit cards, debit cards, digital wallets, and buy-now-pay-later services. By providing payment details, you represent that you are authorized to use the chosen payment method and that all information provided is accurate and complete.
4. Shipping and Delivery
4.1 Shipping locations.
We ship to the countries listed on the Site at checkout. We may update the regions to which we ship at any time.
4.2 Delivery estimates.
Any shipping or delivery timeframes displayed on the Site are estimates only. Actual delivery times may vary because of carrier delays, customs processing, local delivery conditions, or other factors outside our control. We are not liable for delays that are outside our reasonable control.
4.3 Risk of loss.
Risk of loss or damage to the Product passes to you when the Product is delivered to the shipping address you provided or when it is marked as delivered by the carrier.
4.4 Incorrect address or failure to receive.
You are responsible for providing a complete and accurate delivery address and for ensuring someone is available to receive the package if required. If a parcel is returned to us due to an incorrect or incomplete address, or because it was unclaimed, we may charge additional shipping fees to resend it.
5. Trials, Returns, Refunds and Warranty
5.1 Separate policy governs.
Our Trials, Returns, Refunds and Warranty Policy (the “Returns and Warranty Policy”) forms part of these Terms. In the event of any inconsistency between these Terms and the Returns and Warranty Policy in relation to trials, returns, refunds or warranty claims, the Returns and Warranty Policy on the Site at the time of your purchase will govern.
5.2 Trial and satisfaction guarantees.
If we offer a time-limited trial or satisfaction guarantee, the details will be clearly described on the Product page.
5.3 Returns and refunds.
Your eligibility for returns or refunds, including the condition in which the Product must be returned, applicable time limits, and any exclusions, will be described in the Returns Policy. We reserve the right to refuse a return or refund if the Product does not meet the conditions set out in that policy, for example, where there is excessive damage, missing parts, or the request is made outside the stated timeframe.
5.4 Warranty.
Any warranty we provide for the Product, including coverage for manufacturing defects, will be described in the Returns Policy. That policy will specify the warranty duration and what is and is not covered. Normal wear and tear, misuse, unauthorized modifications and accidental damage are generally not covered.
5.5 Process for claims.
To make a trial, return, refund or warranty claim, you must follow the steps outlined in the Returns Policy and contact us using the email address in Section 16. You are responsible for providing accurate information so that we can assess and process your claim.
6. Accounts and User Information
6.1 Creating an account.
You may be able to create an account on the Site to manage orders and preferences. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
6.2 Accuracy of information.
You agree to provide and maintain accurate, current and complete information, including your email address, shipping address and payment details. We may suspend or terminate your account if we have reason to believe that any information you provide is inaccurate, misleading or used for fraudulent purposes.
7. Prohibited Uses
You must not use the Site or the Product for any unlawful purpose or in violation of any applicable law, or in any manner that infringes or violates our intellectual property rights or the rights of others. You must not use the Site to transmit harmful code, spam or malicious software, or to interfere with or circumvent the security or proper functioning of the Site, our systems or any related services. You must not collect or track the personal information of others without their consent.
We may suspend or terminate your access to the Site and our services if we believe you have breached these Terms.
8. Intellectual Property
8.1 Ownership.
All content on the Site, including text, graphics, logos, icons, product images, videos and design elements, is owned by us or licensed to us and is protected by intellectual property laws.
8.2 Limited license.
We grant you a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial purposes in accordance with these Terms.
8.3 Restrictions.
You must not reproduce, distribute, modify, create derivative works from, publicly display or otherwise exploit any part of the Site or its content without our prior written consent.
9. Third-Party Services
Our Site may link to or integrate with third-party services, such as payment processors, shipping carriers, review platforms and ecommerce platform providers. These third parties are independent from us and may have their own terms and privacy policies. We are not responsible for their content, actions or omissions. Your use of third-party services is at your own risk.
10. Disclaimers
10.1 No guarantees of results.
The Product is designed to help you wake more quietly and reliably, but we do not guarantee that it will work for every individual in every situation, or that you will never oversleep or miss an alarm.
10.2 No medical advice.
Information provided on the Site, including any blogs, FAQs or content about sleep habits, is for general informational purposes only. It does not constitute medical, health or professional advice. You should always consult a qualified health professional about your specific circumstances, especially if you have any sleep disorders, medical conditions, or concerns about your health.
10.3 Service “as is”.
The Site and our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, except where expressly stated in our written policies or required by law.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue or data, arising from or related to your use of the Site or the Product.
Our total aggregate liability for any claim arising out of or related to these Terms, the Site or the Product, whether in contract, tort or otherwise, will not exceed the amount you actually paid to us for the Product that gave rise to the claim.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. If you are a consumer under the laws of your country or region, you may have rights that cannot be excluded and that apply in addition to these Terms.
12. Indemnity
You agree to indemnify, defend and hold harmless us and our officers, directors, employees and agents from and against any claims, damages, losses, liabilities and expenses, including reasonable legal fees, arising out of or related to your breach of these Terms, your misuse of the Site or Product, or your violation of any law or the rights of any third party.
13. Governing Law and Disputes
13.1 Governing law.
These Terms are governed by the laws of the jurisdiction in which VibrateMe is established as a business entity, unless a different governing law is required by mandatory local consumer protection laws.
13.2 Dispute resolution.
You agree to first attempt to resolve any dispute with us informally by contacting us using the email address in Section 16. If we cannot resolve the dispute within a reasonable period, either party may pursue available remedies in the courts or tribunals of the applicable jurisdiction, unless a different process is required by law.
14. Changes to These Terms
14.1 We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page.
14.2 If changes materially affect your rights or obligations and you have an existing order or ongoing relationship with us, we may provide additional notice, for example by email or by displaying a notice on the Site.
14.3 Your continued use of the Site or purchase of Products after any changes take effect constitutes your acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.
16. Contact Us
If you have any questions about these Terms or our policies, you can contact us at:
Email: contactvibrateme@gmail.com
Address: Sydney, Australia