Privacy Policy
Last updated: 3 February 2026
This Privacy Policy describes how VibrateMe ("VibrateMe", "we", "us", or "our") collects, uses, discloses and protects your personal information when you visit our website, interact with us, or purchase our products and services (together, the "Services").
By using the Services, you agree that your personal information will be handled as described in this Privacy Policy. If you do not agree with this Policy, you should not use the Services.
1. Information We Collect
We may collect information that identifies you or that relates to you as an identifiable individual when you interact with us. This can include information you provide directly, information that is collected automatically, and information from third parties.
Information you provide directly may include your name, email address, phone number, shipping and billing addresses, order details, payment-related information (processed via our payment providers), and any messages you send us by email, contact forms, social media or customer support channels. If you create an account on our site, we may also collect your login details and preferences associated with that account.
Information collected automatically when you use the Services may include your IP address, browser type and version, device identifiers, operating system, referral URLs, pages viewed, time and date of visits, and other usage data. This information is typically collected using cookies, pixels, scripts and similar tracking technologies.
Information from third parties may include data from payment processors, our ecommerce platform, analytics providers, advertising partners and social media platforms, where permitted by law and their terms. For example, we may receive confirmation that a payment was completed, aggregated analytics about how users interact with our site, or campaign performance data from advertising platforms.
We do not knowingly collect or request personal information from children under the age where parental consent is required in their jurisdiction. If we become aware that we have collected personal information from such a child without appropriate consent, we will take reasonable steps to delete it.
2. How We Use Your Information
We use the information we collect for a number of purposes related to providing and improving the Services and operating our business. This includes processing and fulfilling your orders, processing payments via our third-party payment providers, arranging shipping and delivery, handling returns and warranty claims, and communicating with you about your purchases and account.
We also use your information to operate, maintain and improve our website and Services; to understand how people use our site; to troubleshoot issues; to test new features; and to keep the Services secure. Usage and analytics information helps us make better decisions about product design, site experience and content.
Where you have chosen to receive marketing communications, we may use your contact details to send you emails or other messages about new products, special offers, content, or updates that we think may be relevant to you. You can opt out of marketing communications at any time, as described in Section 5 below. Even if you opt out of marketing, we may still send you non-marketing messages related to your orders, account or important service updates.
We may also use your information to detect, prevent and respond to fraud, security incidents, misuse of the Services and other harmful or illegal activity. In addition, we may use information where needed to comply with legal obligations, to respond to lawful requests from authorities, and to protect our rights, property, customers and the public.
Where required by law, we rely on a lawful basis to process your information. Depending on your location, this may include your consent, the performance of a contract with you, our legitimate interests in operating and improving our business, and compliance with legal obligations.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide and improve the Services. Cookies are small data files placed on your device that help the site remember your actions and preferences over time. Some cookies are necessary for the site to function (for example, to keep items in your cart or to maintain your login session). Others help us understand how the site is used, measure the effectiveness of our marketing, or personalise content.
Your browser or device may allow you to block or delete cookies, or to receive alerts when cookies are being set. If you choose to block or delete cookies that are necessary for the site to function, some features of the Services may not work properly.
Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.
4. How We Share Your Information
We do not sell your personal information in the ordinary sense of that term. However, we do share personal information with certain third parties in order to provide the Services and run our business.
We may share information with service providers and vendors who perform functions on our behalf. These can include payment processors, ecommerce platform providers, shipping and logistics partners, email service providers, customer support tools, analytics providers and advertising or marketing partners. These third parties are authorised to use your information only as necessary to provide their services to us, or as otherwise permitted by law.
We may share information as required to comply with legal obligations, such as in response to a subpoena, court order, or other lawful request from authorities, or to meet tax, accounting and regulatory requirements. We may also disclose information when we believe it is appropriate to enforce our terms, protect our operations, or protect the rights, property or safety of VibrateMe, our customers or others.
In the event of a business transaction such as a merger, acquisition, reorganisation, sale of assets, or insolvency, your information may be transferred to a successor or affiliate as part of that transaction, subject to applicable law and this Privacy Policy or any updated policy that continues to protect your information in a similar way.
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
5. Marketing Communications and Choices
If you choose to subscribe to our newsletter or other marketing communications, we may use your contact details to send you information about products, offers, promotions and content we think may be of interest. You can opt out of marketing emails at any time by clicking the unsubscribe link in those emails or by contacting us using the details in Section 11.
If we offer SMS or other messaging-based marketing, you will only receive such messages if you explicitly opt in as described at the point of collection. You can opt out of such messages by following the instructions provided in the messages or by contacting us.
Opting out of marketing communications does not affect your ability to receive transactional or service-related communications, such as order confirmations, shipping updates, important information about your account, or changes to our terms and policies.
6. International Transfers
Depending on where you are located and where our service providers are based, your personal information may be transferred to and stored in countries that may have different data protection laws from those in your home country.
Where we transfer personal information across borders, we will take steps to ensure that appropriate safeguards are in place, in accordance with applicable law, to protect your information. These safeguards may include contractual protections or relying on legal mechanisms that permit the transfer.
7. Data Retention
We keep personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
In general, we retain order and transaction records for the periods required by tax, accounting and consumer protection laws. We may also retain certain information for a reasonable period after you stop using the Services in order to maintain business records, resolve disputes, enforce our agreements and comply with legal obligations.
When we no longer need personal information for the purposes described in this Policy, we will take reasonable steps to delete it or anonymise it, in accordance with applicable law and our data retention practices.
8. Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration or destruction. These measures may include the use of encrypted connections, access controls, and internal policies guiding how data is handled.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for taking reasonable steps to protect your devices and networks.
9. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information under local data protection and privacy laws. These can include the right to access the personal information we hold about you, to request correction of inaccurate information, to request deletion or restriction of certain processing, to object to certain uses of your information, or to withdraw consent where processing is based on consent.
To exercise these rights, you can contact us using the details in Section 11. We may ask you to provide information to help us verify your identity before we comply with a request. Some rights may be subject to limitations or exceptions under applicable law, which means we may not always be able to comply fully with your request.
If you believe that we have not handled your personal information properly, you may also have the right to lodge a complaint with your local data protection authority or regulator. We would appreciate the chance to address your concerns before you approach a regulator, so we encourage you to contact us first.
10. Third-Party Websites and Services
The Services may contain links to websites, apps or services that are not operated by VibrateMe. If you follow these links, any information you provide will be subject to the privacy policies and terms of those third parties, not this Privacy Policy. We are not responsible for the privacy practices or content of third-party sites and services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will update the “Last updated” date at the top of this page.
If we make material changes to this Policy, we may also provide additional notice, such as by email or by displaying a prominent notice on our website. Your continued use of the Services after any changes become effective will signify your acceptance of the updated Policy.
12. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, you can contact us at:
Email: contactvibrateme@gmail.com
Address: Sydney, Australia